Terms of service

Terms of Service

1. Introduction
Welcome to Howebridge Candles! By accessing or using our website, you agree to comply with and be bound by the following Terms of Service and any applicable laws. If you do not agree with these terms, please do not use our website or services.

2. Products

  • All candles and products sold on this website are handmade and carefully crafted with high-quality ingredients. However, please note that product appearance, colour, and size may slightly vary due to the nature of the materials.
  • We reserve the right to modify or discontinue products at any time without notice.

3. Order Acceptance and Cancellation

  • By placing an order, you make an offer to purchase products subject to these Terms. We reserve the right to accept or reject any order for any reason.
  • If you wish to cancel or modify an order, please contact us immediately at howebridgecandles@gmail.com. Orders can only be canceled or modified before they have been processed and shipped.

4. Pricing and Payments

  • Prices on the website are listed in GBP (£) and are subject to change without notice.
  • Payments are processed securely via a Payment Processor, e.g. PayPal. By submitting your order, you agree to pay the full price, including applicable taxes and shipping fees.

5. Shipping and Delivery

  • Shipping times and costs (if applicable) are detailed in our Shipping Policy.
  • Delivery times may vary depending on your location.
  • We are not responsible for delays caused by third-party carriers.

6. Refunds and Returns

  • We strive for customer satisfaction! Please refer to our Return Policy for details on how to initiate a return or request a refund.

7. Account and Security

  • If you create an account with us, you are responsible for maintaining the confidentiality of your account information, including your username and password.
  • You agree to notify us immediately if you suspect any unauthorised use of your account.

8. Limitation of Liability

  • We are not responsible for any indirect, incidental, or consequential damages that may occur from using our products.
  • By purchasing from us, you agree to use our products according to their intended purpose and instructions which are supplied with your order.

9. User-Generated Content

  • If you share reviews, photos, or other content on our website or social media, you grant us the right to use this content for marketing purposes.

10. Privacy and Data Protection

  • We are committed to protecting your privacy. Please refer to our Privacy Policy for information on how we collect, store, and protect your personal data in compliance with GDPR (General Data Protection Regulation).

11. Governing Law

  • These Terms of Service are governed by and construed in accordance with the laws of England and Wales. Any disputes related to these Terms will be subject to the exclusive jurisdiction of the UK courts.

12. Changes to Terms

  • We reserve the right to update or modify these Terms of Service at any time. Any changes will be reflected on this page, with the "Last Updated" date noted at the top.

13. Contact Us
If you have any questions or concerns about these Terms of Service, please contact us at: Howebridgecandles@gmail.com